Planned Maintenance - April 6, 2019

On Saturday, April 6 between 12:30pm - 15:00pm UTC (8:30am - 11am EST) maintenance will be performed on the new Template Editor. During this timeframe, the new editor will not be functional, but everything else in the system will work as usual.

The purpose of this maintenance

The new Template Editor is being upgraded to new underlying infrastructure.

How this maintenance affects you

Most of the Remarkety app will work as usual, except the ability to edit templates with the new editor during the maintenance window. If you are using the previous version of our editor, or the pure HTML templates, you will not be affected.

How to track the maintenance progress

Our status page will be updated with the status of all the components. You can sign up to receive email updates by clicking "Subscribe" at the bottom of the page.

How the maintenance will affect your recipients

This maintenance will not affect your own recipients / shoppers in any way. All campaigns, links and forms will continue working as usual.

How to prepare for the upgrade

If you plan on sending out newsletters on Saturday, April 6, please be sure to completely create and design them beforehand, and to schedule them to be sent on Saturday. You will be able to pause or cancel campaigns during the maintenance window, but you will not be able to edit their template if it was designed with the newest editor.

Why Saturday morning?

Our new template editor uses a 3rd party service. The developers of this service have set and notified us of this maintenance window.

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