Getting started with SMS Marketing on Remarkety

Text-message (SMS) marketing is a method that companies use to reach consumers with promotional messages via permission-based text messages.

Businesses that want to get started with SMS marketing, no need to look any further! Remarkety now offers SMS marketing.

To get started with Remarkety’s SMS marketing, contact support@remarkety.com to request activation of the SMS feature.

Set up SMS messaging in your Account Settings

Once you receive confirmation that SMS marketing is active in your account, go to your Remarkety account, go to Settings->SMS settings.

The first thing you want to do is, add credits to your SMS plan. 

SMS credits and Automatic top-up

SMS Credits:

You can see your current SMS credit balance.

You can also add credits to your SMS billing by clicking the “Top-Up Now” button.

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Once the Top-Up Now button is clicked, a side window will appear that offers to add credits to your SMS billing. Select the amount and click Buy Credits to complete. 

Automatic Top-up (optional):

If you prefer automatic top-up of SMS credits, you can set up rules to automatically refill your balance. Simply click on the "Click to configure" link and the auto top-up settings window will appear. Check the automatic top up checkbox and select the settings of your choosing. To confirm, click Save. 

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Reputation Guard

This powerful feature designed to protect you from sending too many messages to your customers and make sure you they get (and open) your messages on specific times. Set up the frequency for sending SMS messages and the times of the day that SMS messages should never go out.

We highly recommend to respect your clients' inbox and to send no more than 1 SMS per day or even less if possible.

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Set up automated SMS responses 

There are different sections to set up as your automated responses:

It is very important for you to set these up before sending any type of SMS campaigns. Now, with Auto SMS Reply, an automated text response service, businesses are confirming appointments, expediting sales, and handling issues as soon as they arise. Conversations can continue even when the business is closed for the day, instantly and automatically sending personalized, follow-up text messages that support and satisfy your customers at every intersection of their journey.

Collect SMS phone numbers (non-checkout):

When “Send a confirmation SMS” is enabled, then SMS phone numbers will be verified by sending them the opt-in message. The recipient can confirm by clicking on the link in the message, or by replying with one of the Opt-In keywords, selected. 

You can add the confirmation SMS message. To save, click on the "checkmark" icon.

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Collect SMS phone numbers during checkout:

This setting lets you collect phone numbers for SMS marketing without additional popups or forms. Based on your selection, we can pull the phone number for SMS directly from the information submitted in the order.

Important: Please make sure you are making it very clear on the website that the numbers will be collected for marketing purposes. In most cases, it is *not* advisable (and may be illegal) to opt-in automatically without an additional confirmation.

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Opt in and Resubscribe:

Add an opt in verification message to automatically send the contact. This message will be sent when an unverified number is added to your SMS contact list.

Add the keyword to allow the contact to opt in. If the contact wants to receive SMS messages from you, s/he will reply with any of the default keywords, or specially created keywords of your own choosing. 

Add the opt in confirmation message to automatically send the contact to confirm acceptance of the contact’s opt in.

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Opt out and unsubscribe: 

You can add keywords the SMS recipient can reply to either (a) Unsubscribe from SMS marketing only. Or (b) Unsubscribe from all marketing channels.

Then, set up the automatic reply that will be sent to the customer after s/he decided to opt out.

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Help:

Add the keyword so a contact can send to request assistance.

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Select an email address to forward the contact’s request to, and from which the customer will receive an automatic reply after submitting his/her request. 

Other:

Select an email address to forward the contact’s request to, and from which the customer will receive an automatic reply after submitting his/her request.

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Manage Phone Numbers

Now that we set up the credits, reputation guard, and automatic responses, it is time to add an outgoing phone number to send the SMS messages from. 

You can add a phone number by clicking on the “Add Outgoing Phone Number” button.

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Inside the pop-up window, you can define the country you are sending the SMS messages from/to, and the type of number you wish to create. We offer 3 number types: 

  • Long Number
  • Toll-Free Number
  • Short Code

Select the number type you wish to add and click “Add number”.

In the example below, “Long number” was selected:

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Once you click “Add number,” the number that was generated for you will populate on the outgoing phone numbers list.

Once the SMS settings are completely set up, you are ready to upload your SMS contacts and create your new first SMS campaign.

 

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