If you are using some kind of caching extension on your Magento store (Amasty Full Page Cache, Magento Booster etc.), you should make sure that you enables "Bypass page cache for website tracking" on Remarkety's configuration screen:
This will make sure that the website tracking script can identify the logged-in customers.
We suggest adding the path: "/remarkety/webtracking/" to your cache white-list / ignore list.
For Amasty Full Page Cache:
- Go to System > Configuration > Full Page Cache
- Open the "pages" tab
- Add "/remarkety/webtracking/" to the "Ignore list" text box.
- Click "Save Config"