I'm using PrestaShop version 188.8.131.52
I'm trying to authenticate my client's store with the email and pass I signed up with, but I'm getting the following error (on prestashop)
"A network error occurred while trying to connect to Remarkety. Please contact our customer support: firstname.lastname@example.org"
How to solve this?
There was a bug in PrestaShop older versions that may be the cause for this issue. Here's how you can fix it:
Open the following file:
Find the line (around line #207):
if (version_compare(_PS_VERSION_, $this->ps_versions_compliancy['min']) < 0 || version_compare(_PS_VERSION_, $this->ps_versions_compliancy['max']) >= 0)
Look for the ">=" operator at the end of the line.
If you have this line with the ">=" operator, replace it with ">"
Save the file and try to connect your store to Remarkety again.