Original question:

I'm using PrestaShop version

I'm trying to authenticate my client's store with the email and pass I signed up with, but I'm getting the following error (on prestashop)

"A network error occurred while trying to connect to Remarkety. Please contact our customer support: support@remarkety.com"

How to solve this?

There was a bug in PrestaShop older versions that may be the cause for this issue. Here's how you can fix it:

Open the following file:


Find the line (around line #207):

if (version_compare(_PS_VERSION_, $this->ps_versions_compliancy['min']) < 0 || version_compare(_PS_VERSION_, $this->ps_versions_compliancy['max']) >= 0)

Look for the ">=" operator at the end of the line.

If you have this line with the ">=" operator, replace it with ">"

Save the file and try to connect your store to Remarkety again.


Remarkety team

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