How does Remarkety track conversions?

To learn how to use Remarkety's reports, please watch this short video: How-to-track-email-performance-using-reports

Remarkety counts a new order made by an email recipient as a conversion, under certain restrictions.

Remarkety tracks conversions and other stats using the customer's email address, which is 100% unique. We currently don't use cookies because it is an unreliable way to track conversion from different devices.

Your Remarkety dashboard will show you other statistics like open rate, click rate, etc. However, since Remarkety is tailored for eCommerce, the most important metric we show you is how much money you've made.

What counts as a conversion and how do we calculate it?

If a customer opens your email or clicks a link and then makes a purchase within 5 days - Remarkety will count it as conversion. It doesn't have to be in the same session. We also track different devices.

If a customer uses a coupon (sent via the email campaign), Remarkety will monitor it automatically and report this as a conversion regardless of the click, open and time interval limitations. For example, if a customer receives a coupon from you and uses it after 2 months without clicking or opening (*) the email, Remarkety will count it as a conversion from that campaign.

What type of orders count as a conversion?

By default, Remarkety counts all orders as a conversion, regardless of the status. If, however, you would like to see only "Completed" orders as conversions, you may do so through the Account Settings page by changing the "Orders counted as conversions" setting in the "Store Info" tab. Make sure that the "Status types for completed orders" setting on that same page is configured correctly. Mind that it may take a few minutes and more for stats to be retroactively calculated and updated.

Where do I see the statistics for my campaigns?

Watch this short video for more info: How-to-track-email-performance-using-reports

More info about open rate: Email-Open-Rates-Everything-You-Need-to-Know


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