Troubleshooting test emails

With Remarkety’s campaign editor, you can send test emails to yourself to review the campaign before sending it to your mailing list.

In some rare cases, the test emails are not being delivered to your inbox. We know it can be annoying to send test email campaigns and then not receive them. There are a few things that could affect the delivery of your test emails.

 

 

Is it possible, you are using outlook as you business email? Outlook has a tendency to block emails who are sent from a certain domain to the same domain. 

We recommend to always send test campaigns to as many common email servers as possible, like Gmail, in addition to your business email address to make sure the problem is with just one email server.

If that is the case, contact your IT/tech person at your company to whitelist Remarekty's servers in your Outlook's settings. 

Corporate email platforms might flag mail that has the same "Reply To" and " Send From" email address. If you sent the test email to the email address you are using as your "Send From" email address, try sending to a different business email.

 

If this article still did not help you issue, contact support@remarekty.com 

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.